Refund and Returns Policy

We have a 30-day refund policy.

Return Eligibility

Defective or Damaged Products: If you receive a faulty or damaged product, please contact our customer support team at [email protected] within 7 days of receiving your order. We will provide instructions on how to return the item for a replacement or full refund.

Unwanted Products: If you want to return an item that is in new, unused, and unopened condition, you may do so within 30 days of your purchase. Please note that return shipping costs are your responsibility.

Refund Process

Inspection: Once we receive your returned product, it will undergo a thorough inspection to ensure that it meets the return eligibility criteria. If the product does not meet these criteria, we might not be able to process your return.
Refund Options: If your return is approved, you have two options:
A full refund to the original payment method.
Store credit, which can be used for future purchases on our website.
Refund Timeframe: Refunds will be processed within 5-7 business days after we receive your returned items. Please allow additional time for your payment provider to process the refund.

Return Process

To initiate a return, please contact our customer support team at [email protected] Provide the following information:

Your order number.
The reason for the return.
If applicable, clear images of any damage or defects.
Return Authorization: Our customer support team will provide you with a return authorization and instructions for sending the item back to us.
Packaging: When returning items, ensure that they are securely packaged and include all original packaging and accessories.
Shipping Costs: You are responsible for the return shipping costs unless the return is due to a defective or damaged product.
Tracking: We recommend using a trackable shipping method when returning items to ensure the safe arrival of your package. We are not responsible for items lost or damaged during the return process.

Non-Returnable Items

Some items are non-returnable, including:

Items not in their original condition.
Items that are damaged due to abuse
Items without their original packaging and accessories.

Exchanges

We currently do not offer direct product exchanges. If you want to exchange an item, you can return it for a refund or store credit and place a new order for the desired product.

Contact us

If you have any questions or require further assistance with our Refund and Return Policy, please contact our customer support team at [email protected] We are here to help and ensure your shopping experience with Augensterno is a positive one.

Changes to this Policy

Augensterno reserves the right to modify or update this refund and return policy at any time. Any changes will be posted on our website. It is your responsibility to regularly review this policy

Thank you for choosing Augensterno. We appreciate your trust and value your satisfaction, and we are committed to providing you with a seamless shopping experience.

Contact Us

If you have any questions or need assistance, we’re here to help:

• Store name: Augensterno
• E-mail: [email protected]
• Phone Number: +86 131-9792-5526
• Business Address: No. 13, Chenwu Jiuxiang, Shilong Town, Dongguan City, Guangdong Province, 523918 China